It is an unstoppable plague that endured by consumers who are seen in thousands activated unsolicited services on mobile and that, in the transition from one operator to another in fixed telephony, you are seen assign codes migrations incorrect, provisional numbers and even the suspension of phone line. This is the complaint of Pietro Giordano, Chairman National Adiconsum.
For some time now the telephone companies have stopped dialogue with consumers' associations and work for very few rights granted to consumers - reveals Giordano - In each consultation for new resolutions AGCOM, ASSTEL (the trade association representing companies) send documents that oppose the new rules useful to better protect consumers, rules that, they say, would cost care companies or inapplicable due to technical reasons.
Is not protecting consumers who leaves the market stall and loss of income - says Jordan - all telephone companies and have not yet understood that we need to change the logic and to focus the consumer. Unfortunately the penalties imposed to date by the various Authority did not produce any effect, bad practices continue and claims made by consumers to services customers still do not compensate consumers.
Only in settlements - said Giordano - you get the compensation and more than 50% of applications for conciliation concerning their services are not required.
Need a decided change of course that puts an end once and for all to the activation of unrequested services in the mobile and the mismanagement of portability in the fixed - says Giordano.
How Adiconsum - Jordan still continues - ask AGCOM and AGCM:
- to convene Consumers Associations and Companies in a permanent table to rewrite the rules that they become firm commitments for telephone companies
- immediately suspending the activation of any service premium to the application of the new rules and to compensate customers who request them.
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